The installation and training stage of our process is pretty much complete. Now we are customizing the program to better fit the practice. There were a few issues but the software's customer service department lived up to its reputation! When you call tech service you actually get a real human and they log in and deal with your issue in real time. The weakest part of the software is its scanning component which we knew from the beginning. Its billing and electronic ordering is better than expected. One of the features that is making a big improvement in office functioning is the inventory management section. Remember, this is an Optometric practice and there are quite large numbers of frames and contact lens to keep track of. Not having to do manual inventories is a blessing! Now if we can just get a replacement employee hired to replace the one we lost at the beginning of our conversion, all will be great. More later.
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